FAQs

Welcome to the Zaflixy FAQs page. Here, we’ve answered the most common questions our customers ask about our handcrafted glass products, orders, shipping, returns, and more.

1. What makes Zaflixy products unique?

At Zaflixy, we specialize in handcrafted glass products made with consistent quality standards. Each item is produced with attention to detail to ensure durability and everyday use.

2. Where is Zaflixy located?

Our main office and fulfillment center are located at:

1104 Cavendish Drive, Carmel, Indiana 46032, United States

We serve customers across the United States through our online store at https://zaflixy.com .

3. How long does order processing take?

We typically process all orders within 2-3 business days (Monday–Friday). Orders placed after 5:00 PM (EST) will be processed the next business day.

4. What is the estimated delivery time?

Delivery times vary depending on your location, but most orders are delivered within 7-10 business days.

Handling Time: 2-3 business days (Mon–Fri)

Transit Time: 5-7 business days (Mon–Fri)

Please note that weather conditions, carrier delays, or holidays may affect delivery times.

5. Do you offer free shipping?

Yes. We offer free standard shipping on all orders placed through our website.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges for both defective and non-defective products.

Return Period: 30 days from delivery date

Condition: Items must be new and unused

Return Method: By mail

Restocking Fees: None

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. Refunds are processed within 5 business days after we receive your return.

For more details, please see our Return and refund policy.

7. How do I start a return or exchange?

To start a return or exchange:

Contact our support team at support@zaflixy.com with your order number and a brief description of the issue

Our team will provide step-by-step instructions to ensure a smooth process

Do not send items back without contacting support first.

8. What payment methods do you accept?

We accept a variety of secure payment options:

Shop Pay

Visa

Mastercard

American Express

Diners Club

Discover

Apple Pay

Google Pay

PayPal Wallet

All payments are processed via encrypted, PCI-compliant gateways for security.

9. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. Use this number to track your package in real time until it arrives.

10. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact support@zaflixy.com immediately. Include your order number and photos of the item. We will resolve the issue promptly via replacement or refund.

11. Do you ship internationally?

Currently, Zaflixy primarily serves customers within the United States. For updates on international shipping, please check our website or contact customer support.

12. What are your customer support hours?

Our support team is available:

Monday to Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 3:00 PM (EST)

Sunday: Closed

You can reach us anytime via email at support@zaflixy.com

13. Are Zaflixy products suitable for gifting?

Yes. Our products are suitable for gifting and everyday use.

14. Is my personal information secure when shopping online?

Yes. We use secure, encrypted checkout systems to protect your personal and payment information. We never share customer information with third parties except as required to process your order.