Shipping policy

At Zaflixy, we are committed to delivering your handcrafted glass products safely, efficiently, and on time. This Shipping Policy outlines all important details about order processing, shipping times, and delivery expectations.

1. Order Cut-Off Time

To ensure timely processing, all orders must be placed before 5:00 PM (GMT-05:00) Eastern Standard Time, New York. Orders received after this time will be processed the following business day.

2. Handling Time

After your order is placed, our team carefully prepares your item(s) for shipment.

Handling Time: 2-3 business days (Monday–Friday)
Orders are not processed on weekends or U.S. public holidays.

3. Shipping Methods and Rates

We offer free standard shipping on all orders within the United States.

4. Transit Time

Shipping Time: 5–7 business days (Monday–Friday)

Delivery Time: Typically 7-10 business days from the date of order, depending on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or holidays.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and carrier information. You can use this tracking number to monitor your shipment in real time.

6. Shipping Address Accuracy

Please ensure that your billing and shipping addresses are accurate and complete. Zaflixy is not responsible for delays or delivery issues caused by incorrect or incomplete information.

7. International Shipping

Currently, Zaflixy We currently ship only within the United States. Updates on international shipping will be provided on our website.

8. Shipping Delays

Delays may occur due to:

Carrier issues

Weather conditions

Holidays or high-volume periods

We will provide updates if your order is affected.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@zaflixy.com with your order number and photos (if applicable). We will assist you in resolving the issue.